Working hours: 10:00 AM - 1:00 PM Moscow time (MSK) - orders are processed in 10-20 minutes(In rare cases, there may be delays, but no more than 6 hours) If you pay at night or in the morning, we will process them during working hours Please note: This product is ONLY suitable for Playstation 5, Playstation 5 Pro, Playstation 5 Slim consoles Only suitable for the Selected region. Make sure your account region matches the one you paid for. How does the whole process work Pay for the product We buy the product for you If you didn't read the description, paid accidentally, or any return was initiated through your fault, the refund will be processed from We will retain 20% of the order amount if we are unable to fulfill it due to our fault. We will not retain any funds (i.e., you will receive a full refund). Also, if you don't like the game or product/it's not working properly/it's showing low FPS/connection issues or there's another reason for a return AFTER you've received the product in your account, we will not issue a refund, as we are not responsible for the technical condition of the game/product; we only purchase it.